Returns Policy

HeroDirt Clothing proudly offer 30 day returns – whether it doesn’t fit or, in the unlikely event that there is a fault in the manufacturing of the garment. We’re happy to receive the item back and provide a credit or refund. 

 Our Return Policy

 We will refund or credit items that are –

• Unused
• ‘As new’ in appearance – no signs of wear, use, installation or damage
• In original packaging, which is in perfect condition (including all tags still attached)
• Being returned within 30 days from date of purchase

If you’re unsure as to whether your item meets these conditions for a refund/credit, please contact us before returning your item. If we receive an item for return that is not in perfect condition (e.g. tags removed, packaging damaged, showing signs of wear or use) we may decline the return or charge a restocking fee. 

Customers are responsible for the cost of return shipping on returns other than where there is a fault in the product, and for ensuring the parcel reaches us safely. You may wish to consider a registered/insured service.

HeroDirt Cothing will arrange returns in cases where items have arrived in damaged condition or are confirmed by a HeroDirt Clothing representative to be defective. In these cases, the customer must contact HeroDirt Clothing before placing a package back in transit.

Contact us at: [email protected] to request a return. 

 We’ll process your return as a credit or refund

We’ll assess your item and process a credit or a refund back to your original payment method. We aim to do this within 72 business hours of receiving the parcel. You’ll receive an email notifying you once it has been processed.

We’ll refund the price you paid for that particular item, but note that we don’t refund any shipping costs originally charged and we deduct any promotional savings (e.g. if you purchased 2 items as part of a “buy 2 items, get 10% off”, and return one of them, we will refund the difference as though you just purchased the 1 item).